RollXO Casino Privacy Policy

At RollXO, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at rollxo.com. We encourage you to read this document carefully so you understand your rights and our obligations as the operator of this platform. Here at RollXO Casino, we operate under the governance of Stable Tech N.V., registered under No. 160129 at Scharlooweg 39, Willemstad, Curaçao, and we are licensed by the Curaçao Gaming Authority (license no. OGL/2024/161/0191).

1. Who We Are

Our RollXO platform is operated by Stable Tech N.V. As the data controller, we are responsible for determining the purposes and means of processing your personal information. If you have any questions regarding this policy or how we handle your data, please contact our support team at support@rollxo.com. We are here to help and ensure complete transparency about how your information is used within our rollxo online casino environment.

2. Information We Collect

When you register and use our services, we may collect the following categories of personal information:

• Registration data: Your full name, date of birth, email address, residential address, phone number, and username.
• Identity verification documents: Copies of government-issued ID, passport, or utility bills required for KYC (Know Your Customer) compliance.
• Financial information: Payment details, transaction history, deposit and withdrawal records connected to your use of our payment methods, including VISA, Mastercard, Apple Pay, Google Pay, MiFinity, Paysafecard, Bank Transfer, and supported cryptocurrencies such as Bitcoin, Ethereum, USDT, Dogecoin, Litecoin, and Bitcoin Cash.
• Gaming activity: Your betting history, session duration, game preferences, bonus usage, and interactions with our promotions and loyalty programmes.
• Technical data: IP address, browser type, device information, operating system, and cookies or similar tracking technologies.
• Communications: Records of your interactions with our rollxo support team via live chat, email, or contact forms.

3. How We Use Your Information

We use the personal data we collect for the following purposes:

• To create and manage your account on our RollXO Casino platform.
• To process your deposits and withdrawals securely and efficiently.
• To verify your identity in accordance with our legal and regulatory obligations under our Curaçao gaming licence.
• To administer bonuses, free spins, promotions, tournaments, VIP Club privileges, and loyalty rewards.
• To provide and improve our 24/7 customer support services in English, German, French, Italian, and Russian.
• To detect, prevent, and investigate fraudulent activity, money laundering, and other prohibited conduct.
• To send you relevant communications, promotional offers, and updates — where you have provided consent or where we have a legitimate interest to do so.
• To comply with applicable laws, regulatory requirements, and responsible gambling obligations.
• To analyse usage patterns and improve the functionality of our desktop and mobile-optimised platform.

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

• Contract performance: Processing is necessary to provide the services you have requested when registering with our RollXO platform.
• Legal obligation: We are required by law to verify your identity, prevent financial crime, and maintain certain records.
• Legitimate interests: We process data to protect our business, improve our services, and ensure platform security.
• Consent: Where we rely on your consent — such as for marketing communications — you may withdraw it at any time by contacting us at support@rollxo.com.

5. Cookies and Tracking Technologies

Our RollXO Casino website uses cookies and similar technologies to enhance your user experience, analyse site performance, and deliver relevant content. We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly, including login sessions and security features.
• Analytics cookies: Help us understand how visitors interact with our platform so we can improve its performance.
• Preference cookies: Remember your settings and personalisation choices, such as language preferences across our supported localisations including Arabic, German, Norwegian, Italian, and Finnish.
• Marketing cookies: Used to deliver promotional content relevant to your interests, including information about our rollxo bonus code offers and promotions.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect your experience on our site.

6. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners under strict confidentiality obligations in the following circumstances:

• Payment processors: To facilitate deposits and withdrawals through our supported payment methods.
• Game providers: Including Pragmatic Play, Evolution, NetEnt, Play'n GO, BGaming, and other software partners, to deliver our gaming content and ensure fair play.
• KYC and fraud prevention services: To verify your identity and protect the integrity of our rollxo casino platform.
• Regulatory authorities: We may disclose data to the Curaçao Gaming Authority or other relevant authorities when required by law.
• IT and security providers: Who assist us in maintaining our technical infrastructure and ensuring data security.

7. Data Retention

We retain your personal data for as long as your account is active and for the period necessary to fulfil our legal, regulatory, and contractual obligations. In most cases, we retain account records for a minimum of five years following account closure, as required under anti-money laundering regulations. After this period, we securely delete or anonymise your data.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal information we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request that we delete your personal data.
• Right to restriction: You may ask us to limit how we use your data in specific situations.
• Right to data portability: You may request that we transfer your data to another service provider in a structured format.
• Right to object: You may object to certain types of processing, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at support@rollxo.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

9. Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our RollXO Casino platform uses SSL encryption, secure server infrastructure, and regular security audits to maintain the integrity of your information. While we take every reasonable precaution, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

As a global operation serving players across multiple markets — including Australia, Germany, Norway, Canada, New Zealand, Italy, Finland, and Arabic-speaking regions — we may transfer your data to countries outside your country of residence. When such transfers occur, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

11. Responsible Gambling and Data Use

We take responsible gambling seriously. We use your gaming activity data to identify signs of problematic gambling behaviour and to implement appropriate responsible gambling measures. This may include account limits, cooling-off periods, or self-exclusion options. Our commitment to player safety is central to how we operate at RollXO Casino, and data processing in this context is carried out in the interest of your well-being.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make significant updates, we will notify you via email or through a prominent notice on our website. We encourage you to review this page periodically. Your continued use of our services following any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. Our rollxo support team is available 24/7 via live chat on our website or by email at support@rollxo.com. We are dedicated to addressing your concerns promptly and transparently, in line with our commitment to providing a secure and trustworthy experience on our RollXO platform.